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What may seem a small job realistically comes with big responsibilities; Sometimes a promotion into supervision is only due to doing the job well and then there is the discovery of getting things done through people.

What are you noticing that’s not working?
Do you hear them acting too strict? Too friendly?
Do you see them doing everything themselves instead of delegating tasks?
Are you imagining the consequences of over-supervision or under-supervision?

If you want to develop new supervisory capability, boost confidence or manage the employee experience better so that they impact the guest experience positively, contact me for a modular and bespoke program.